SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Mexico, Central America, South America	15-30 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of growbeardman (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of growbeardman.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

A***o

4 May 2019

Verified Purchase

The goods came whole, in appearance everything is fine. But walked so long (more than 2 months) that the husband already had time to shave his beard, so that they did not use it.

A***y

4 Apr 2019

Thank you, but for a very long time

A***v

19 Feb 2019

The goods took a long time. The number was traced only to china. Wait further. The store immediately warned that it will go for a long time, but everything will be fine. That's what happened.

M***h

13 Feb 2019

not tested yet, will post results later when tested.

A***a

2 Feb 2019

Good product, very soft think could be more fragrant. Bottle oil not drips, have take the meter to have access to oil in hands.

H***a

28 Jan 2019

Packing was good. Will share the progress :)

Al B.

10 Jun 2017

Fast wysylka, good contact with sprzedajacym. dotarla pack in 21 days to Netherlands. all wyglada very respectably. aroma cool, swiezy, but suck urywa not, sie wbrew all zachwycajacym:) see whether bedzie jakas roznica after uzyciu these magic akcesoriow:) recommend sprzedawce!

Customer

7 Jun 2017

Very small box but smells

1 Jun 2017

It's all safe and sound! we will try))

P**************a P.

29 May 2017

I'm just delighted. the store just class immediately unsubscribed when he sent the order. order tracking. ordered on March 30 order came on April 17 in Almaty, but got stuck in the mail and came in талдыкорган, only 28 of April. took her husband. my husband loved it. the smell is very pleasant. I will definitely order more.